Refund policy

Return & Refund Policy

Your comfort and confidence are our priority. At Bezomè, we want every buyer to feel secure before and after placing an order. We offer a 7-day hassle-free return, replacement, and refund support policy from the date of delivery, subject to the conditions mentioned below.

This policy applies to eligible Bezomè chairs, pillows, cushions, and comfort range products.

1. Return Eligibility

• Return requests must be raised within 7 days of delivery by writing to us at support@bezome.com.
• The 7-day policy period starts from the date the product is delivered. Delivery or transit time is not counted within this period.
• The product must be unused, undamaged, and returned with its original packaging, tags, accessories, manuals, and invoice.
• Products showing signs of use, damage, stains, misuse, or improper handling will not be eligible for return.
• Bezomè reserves the right to inspect the product before approving any return, replacement, exchange, or refund request.

2. Damaged, Defective, or Incorrect Products

• If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@bezome.com.
• Please share your order number, issue details, and clear photos or videos of the product.
• For claims related to missing items, damaged products, incorrect products, or delivery defects, an unboxing video recorded at the time of opening the package may be required.
• Once verified, we may offer a replacement, exchange, return, or refund depending on the case and product eligibility.

3. Replacements & Exchanges

• Eligible products can be replaced or exchanged within the 7-day policy period from the date of delivery. Delivery or transit time is excluded from this calculation.
• Replacement approval is subject to product inspection, product condition, and availability.
• If the same product is unavailable, Bezomè may offer an alternative product or applicable refund support as per the policy.

4. Refunds

• Your payment is securely handled. Any approved refund will be processed safely through the original payment method as per our refund policy.
• Refunds will be processed only after the returned product has been received and inspected, wherever return pickup or product inspection is applicable.
• If approved, the refund will be initiated to the original payment method.
• Refund timelines may vary depending on the bank, payment gateway, or payment method used.
• Shipping charges, COD charges, installation charges, or other additional service fees may be non-refundable unless the issue is due to a damaged, defective, or incorrect product.

5. After 7 Days

• Returns, refunds, replacements, or exchanges will not be accepted after the 7-day policy period.
• Any product-related concerns raised after 7 days will be supported as per the applicable product warranty policy, wherever applicable.
• Pillows, cushions, and comfort range products are personal-use products and are covered under hygiene-related conditions. Therefore, return, exchange, replacement, or refund requests for these products will be accepted only in eligible cases such as manufacturing defects, damaged products, incorrect products, or delivery-related issues reported within 7 days of delivery.

6. Non-Returnable Items

• Gift cards
• Customised or made-to-order products
• Discounted, clearance, or display items, unless received damaged or defective
• Products damaged due to misuse, improper handling, incorrect storage, unauthorized repair, modification, pet damage, exposure to moisture or heat, or natural wear and tear
• Pillows, cushions, and comfort range products that have been used, opened without a valid issue, stained, damaged after delivery, or returned due to hygiene or personal comfort preference

7. Pillow & Cushion Specific Conditions

For Bezomè pillows and cushions, eligible manufacturing defects include, but are not limited to:

• Open stitches
• Sagging more than one inch
• Torn or damaged product
• Fabric defects such as discoloration, weaving faults, or holes affecting product functionality
• Defective zippers or closures
• Loose threads or finishing defects affecting product quality

The policy does not cover normal wear and tear, fading, minor appearance changes, misuse, improper handling, accidents, unauthorized repairs, improper storage, exposure to moisture or heat, pet damage, or damage caused by not following care instructions.

Important: For pillows, cushions, and comfort range products, an unboxing video recorded at the time of opening the package may be required to process claims related to missing items, damaged products, incorrect products, or delivery defects. The request must be raised within 7 days of delivery.

At Bezomè, every product is made to last — and we stand by its promise of comfort and quality.

For any return, replacement, exchange, or refund request, please contact us at support@bezome.com.